Frequently Asked Questions

How much is delivery?

$6.99 for the entire order to addresses in NSW or VIC.

$8.99 for the entire order to addresses in QLD, SA, WA, TAS, ACT or NT addresses.

See the Delivery page for more information.

How long will it take for my order to arrive?

If you order by 12:30pm (Melbourne time) on any weekday except Thursday, we will despatch your order on the same day – see our Delivery page (Thursday orders are dispatched on Friday). From there, it will usually take about 1 to 6 business days (it can be a little longer than that to some areas of WA, NT and FNQ).  We will send you an Australia Post tracking code so you can keep track of your parcel’s progress.

A few examples of typical delivery times are:

  • Melbourne – 1 to 2 business days
  • Sydney – 2 to 3 business days
  • Adelaide – 2 to 3 business days
  • Brisbane – 3 to 4 business days
  • Perth – 4 to 6 business days
  • Canberra – 2 to 3 business days
  • Hobart – 2 to 3 business days
  • Darwin – 5 to 7 business days

Do you offer Express Post?

We can provide Express Post, but unless you are in Melbourne (in which case Express Post will be a $10.99 option in the checkout, once you enter your full address) we will need to quote for this option based on your order.  The cost will be different depending on the weight and size or the parcel and your delivery location. Feel free to contact us with details of your order and we will quickly provide a quote.

How can I pay and is it safe and secure?

OPTION 1 – Paypal Express Checkout

Paypal Express Checkout
Paypal Express Checkout – with this option you will be taken to the secure Paypal website where you can log in with your Paypal account or pay by credit card (even if you don’t have a Paypal account).  Please note that your order isn’t completed until you are returned to our website from Paypal to confirm your order (at this point you will see your total including delivery).

OPTION 2 – Pay securely on our website with VISA, Mastercard, American Express or Diners Club

If you prefer not to use Paypal you can checkout securely on our website and pay with VISA, Mastercard, American Express or Diners Club card. We do not charge any extra fees or surcharges for any card.

The credit card processing service we use (eWAY, see www.eway.com.au) is an Australian company used by many of Australia’s largest online businesses and is compliant with the Payment Card Industry Data Security Standard (PCI DSS).

OPTION 3 – Bank Transfer

If you choose this option at the checkout we will provide you with our bank account details to make payment. You will also receive a Tax Invoice by email. Please note that despatch of your products will not occur until after payment is received by us, unless you have contacted us and we have expressly said otherwise.

Do you take orders over the phone?

Yes, but we recommend that you order online where possible so that you can enter your address and other details yourself.  Ordering through our website is safe and secure.

Of course, if you would prefer to order over the phone please call us and we will be happy to assist.  Our number is 03 5449 7234 (9am to 5:30pm weekdays, Melbourne time).

Where are you located?

We are located in the suburb of Maiden Gully in Bendigo, Victoria, Australia.  This is about 1.5 hours drive from Melbourne.  Craft4Kids is an online store only and does not have a shopfront.

If you are from the Bendigo are and would like to arrange local pickup, please contact us.

Do you have a shop I can visit?

No, we are an online-only shop, and we also have a second online shop, Light Up Learning.  Being online-only allows us to focus completely on our online customers and keep our costs low which we pass on to you through our low prices.

Can you supply to schools / child care centres / other organisations?

Yes, we can (and do!) supply to schools, child care centres, and many other organisations that arrange fun activities for kids.  Many of our products, including our pencils, crayons and Wikki Stix are very popular with schools. We can also provide quotes for bulk purchases of craft supplies, paint and accessories (including larger size products that we do not advertise for sale on our website).

If you cannot pay with a credit card or Paypal, you can choose the Bank Transfer option at the checkout. You will be provided with a Tax Invoice and our bank account details by email. If you can only pay by cheque, please contact us.

If you are a teacher purchasing for your school on a personal credit card (it’s a shame you have to do this, but we know you do!), we will provide you with the invoice evidence you need for your reimbursement.

Can you send orders internationally from Australia?

It depends.  Delivery costs are usually quite high but if you have a special order (over about $200) we may be able to depending on the products.  Please contact us to ask.

I have found a great product elsewhere but can’t find it on your site. What can I do?

You can contact us and tell us about the product.  If we decide to add the product to our range, we will even give you a nice discount on your first purchase of it.  Think of it as a finder’s fee!

Will I be able to unsubscribe from your newsletter if I sign up?

Yes, you can unsubscribe easily at any time.  There is an unsubscribe link on every email you receive as part of your subscription.

Will my email address or other details be provided to anyone else?

Definitely not.  See our Privacy Policy for more information.